陌陌无言 发表于 2021-12-13 08:58

烟台特斯拉中心举办周年庆答谢车主 “T-talk”讲解冬季用车窍门

<!----><style type="text/css">html{font-size:375%}</style><link href="https://pic.app.ytbbs.com/static/publish/css/style.css?v=1605251010486" rel="stylesheet" position="1" data-qf-origin="/static/publish/css/style.css?v=1605251010486"><div class="preview_article ">            <!---->    <p><span class="s5"><span class="bumpedFont15">12</span></span><span class="s5"><span class="bumpedFont15">月</span></span><span class="s5"><span class="bumpedFont15">10</span></span><span class="s5"><span class="bumpedFont15">日，烟台特斯拉中心迎来一周年庆典。为感谢广大车主、媒体朋友们对特斯拉的支持，特斯拉在烟台特斯拉中心举办了周年店庆，并同时举办了一场&ldquo;</span></span><span class="s5"><span class="bumpedFont15">Tesla</span></span><span class="s5"><span class="bumpedFont15">的汽车行业服务革命&rdquo;为主题的</span></span><span class="s5"><span class="bumpedFont15">T-talk</span></span><span class="s5"><span class="bumpedFont15">线下分享讨论会。特斯拉讲师</span></span><span class="s5"><span class="bumpedFont15">向参与</span></span><span class="s5"><span class="bumpedFont15">嘉宾们</span></span><span class="s5"><span class="bumpedFont15">深入讲解了特斯拉</span></span><span class="s5"><span class="bumpedFont15">智能高效的</span></span><span class="s5"><span class="bumpedFont15">售后服务</span></span><span class="s5"><span class="bumpedFont15">体系，并且带来了更加实用的冬季用车知识。</span></span></p><p class="empty_paragraph">&nbsp;</p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.ytbbs.com/low542/front1_0_1362158_FrtNzQIH3CbSNrcHUJ1KJfnb8klA.1639357002_08_56_43.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" alt="" width="1920" height="1280" data-qf-origin="low542/front1_0_1362158_FrtNzQIH3CbSNrcHUJ1KJfnb8klA.1639357002_08_56_43.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" /></p><p><span class="s5"><span class="bumpedFont15">特斯拉山东区域销售负责人王诗婷</span></span><span class="s5"><span class="bumpedFont15">表</span></span><span class="s5"><span class="bumpedFont15">示，去年</span></span><span class="s5"><span class="bumpedFont15">1</span></span><span class="s5"><span class="bumpedFont15">2</span></span><span class="s5"><span class="bumpedFont15">月，济南、临沂、潍坊、烟台的四店连开后，特斯拉在齐鲁大地的服务网络迅速拓展。烟台特斯拉中心成立一周年以来，为当地消费者提供了一站式购车体验和全球统一的高水准售后服</span></span><span class="s5"><span class="bumpedFont15">务，烟台消费者购买特斯拉无需长途跋涉，赢得了极高的客户满意度。随着特斯拉在山东省充电网络设施的不断完善，特斯拉将为用户带来更便捷、更暖心的服务，</span></span><span class="s5"><span class="bumpedFont15">将绿色出行的理念传达给更多消费者</span></span><span class="s5"><span class="bumpedFont15">。</span></span></p><p class="empty_paragraph">&nbsp;</p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.ytbbs.com/low542/front1_0_1362158_FnMKHKYdUyIcKYKeWDCXyxss9HA6.1639357023_08_57_04.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" alt="" width="1920" height="1280" data-qf-origin="low542/front1_0_1362158_FnMKHKYdUyIcKYKeWDCXyxss9HA6.1639357023_08_57_04.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" /></p><p class="s9"><span class="s8"><span class="bumpedFont15">提供最优解决方案，立体化服务模式树立行业标杆</span></span></p><p class="s4"><span class="s5"><span class="bumpedFont15">特斯拉采用直营模式，以实体服务中心、自营</span></span><span class="s5"><span class="bumpedFont15">/</span></span><span class="s5"><span class="bumpedFont15">授权钣喷中心、虚拟服务中心、</span></span><span class="s5"><span class="bumpedFont15">400</span></span><span class="s5"><span class="bumpedFont15">客户服务四大模块搭建起完善的基础服务体系架构，为用户提供迅速便捷、价格透明的远程诊断、线下维修、移动服务等选择，树立了行业服务新标杆、开创服务新常态，同时大幅降低了用户的养车成本和时间成本。</span></span></p><p class="s4"><span class="s5"><span class="bumpedFont15">据数据统计，近一年</span></span><span class="s5"><span class="bumpedFont15">来，特斯拉在中国的售后服务问题在线解决率为</span></span><span class="s5"><span class="bumpedFont15">89%</span></span><span class="s5"><span class="bumpedFont15">，</span></span><span class="s5"><span class="bumpedFont15">400</span></span><span class="s5"><span class="bumpedFont15">客服</span></span><span class="s5"><span class="bumpedFont15">3</span></span><span class="s5"><span class="bumpedFont15">秒接听率为</span></span><span class="s5"><span class="bumpedFont15">89%</span></span><span class="s5"><span class="bumpedFont15">，售后服务中心一次性修复率为</span></span><span class="s5"><span class="bumpedFont15">97.4%</span></span><span class="s5"><span class="bumpedFont15">，用户反馈满意度持续超过</span></span><span class="s5"><span class="bumpedFont15">98%</span></span><span class="s5"><span class="bumpedFont15">。</span></span></p><p class="s4"><span class="s5"><span class="bumpedFont15">此外，特斯拉还推出了标准化体系、一站式办理、透明化流程的官方置换服务，以专业的评估师、&ldquo;超长保价&rdquo;等突破性的服务打造安心置换体验，帮助消费者&ldquo;无负担&rdquo;换新。</span></span></p><p class="s9"><span class="s8"><span class="bumpedFont15">详解&ldquo;御寒神器&rdquo;热泵技术，让每一点热量都有价值</span></span></p><p class="s4"><span class="s5"><span class="bumpedFont15">面对冬季严寒的考验，不少车主希望了解更多冬季出行知识。本次</span></span><span class="s5"><span class="bumpedFont15">T-talk</span></span><span class="s5"><span class="bumpedFont15">活动，特斯拉讲师详解了特斯拉车辆如何以技术破局，为用户带来超越燃油车的冬</span></span><span class="s5"><span class="bumpedFont15">季用车体验。</span></span></p><p class="s4"><span class="s5"><span class="bumpedFont15">电动汽车与燃油车相比，最大的特点就是效率高。燃油车发动机靠燃烧驱动，会产生巨大的热量，能够转化为动力的不到</span></span><span class="s5"><span class="bumpedFont15">50%</span></span><span class="s5"><span class="bumpedFont15">，造成能量的浪费和碳排放的增加。电动汽车的电机则直接作用于驱动，因为没有能量的浪费，也就没有多余的热量为座舱加热，需要单独消耗电能制暖。</span></span></p><p class="empty_paragraph">&nbsp;</p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.ytbbs.com/low542/front1_0_1362158_FjRqGBTdqsDv7rRYgjVrQSNqQVwI.1639357044_08_57_25.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" alt="" width="1080" height="604" data-qf-origin="low542/front1_0_1362158_FjRqGBTdqsDv7rRYgjVrQSNqQVwI.1639357044_08_57_25.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" /></p><p>为将节能提效做到极致，特斯拉以&ldquo;御寒神器&rdquo;热泵技术让每一点热量都有价值。特斯拉热泵系统在传统热泵的运行原理基础上，经过巧妙设计，能够充分利用外界自然能（空气）、电机与电池的余热来进行制热，效率极高。</p><p class="empty_paragraph">&nbsp;</p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.ytbbs.com/low542/front1_0_1362158_Fpkp3VdaiGv8-RIslU5f6iHazBFu.1639357069_08_57_49.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" alt="" width="864" height="230" data-qf-origin="low542/front1_0_1362158_Fpkp3VdaiGv8-RIslU5f6iHazBFu.1639357069_08_57_49.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" /></p><p class="s4"><span class="s5"><span class="bumpedFont15">特斯拉的热泵系统还应用了八向控制阀（</span></span><span class="s5"><span class="bumpedFont15">Octovalve</span></span><span class="s5"><span class="bumpedFont15">），实现空调、电池、电机热管理系统的并联独立运行和串联工作模式，不仅减少车内空间占用，还可以</span></span><span class="s5"><span class="bumpedFont15">大幅降低故障率、提高可靠性，能够更好地利用电池、电机，甚至是电路板等运行余热以提升制热效率。特斯拉还为热泵系统匹配了自主开发的软件，可以基于感知外</span></span><span class="s5"><span class="bumpedFont15">界和自身系统温度，智能调节热泵工作模式，大幅提高系统工作效率，最终达到降低能耗，提升冬季续航能力，实现能量利用效率最大化。</span></span></p><p class="s4"><span class="s5"><span class="bumpedFont15">得益于此，特斯拉车辆在寒冷天气下能够快速升温，提升冬日座舱舒适度和续航里程、降低充电时间。同时，由于特斯拉车辆的热泵空调被纳入整车质保，无需额外维护，能够帮车主省下大笔维保费用。</span></span></p><p class="s9">&nbsp;</p><p class="s9"><span class="s8"><span class="bumpedFont15">科普用车窍门，开启过冬&ldquo;温暖模式&rdquo;</span></span></p><p class="s4"><span class="s5"><span class="bumpedFont15">寒冷的座舱、难以去除的霜花、打滑的路面，是燃油车和电动汽车冬天都要面对的问题。本次&ldquo;</span></span><span class="s5"><span class="bumpedFont15">T-talk</span></span><span class="s5"><span class="bumpedFont15">&rdquo;活动中，特斯拉讲师详解了特斯拉车辆如何击破这些冬季用车痛点，并为车主提供</span></span><span class="s5"><span class="bumpedFont15">超越燃油车的冬季出行体验。</span></span></p><p class="s4"><span class="s5"><span class="bumpedFont15">与传统燃油车相比，智能化的特斯拉车辆让车主能够轻松控制舱内温度，让冬日出行更加温暖。比如提前在手机上开启&ldquo;按时出发&rdquo;功能，来预热电池、加热座舱，不仅上车后温暖如春、窗明几净，也可以帮助车辆提高效率、降低能耗，更不存在燃油车磨人的&ldquo;热车&rdquo;环节。在寒冷的冬季制热、驱动车辆，其实燃油车的油耗也会升高，导致油费的上升。而特斯拉车辆的用车成本极低，即使冬天充电频率稍有增加，用户的用车成本也不会有大的浮动。同时，如果车主安装了家庭充电桩，还将进一步降低充电成本，更能每天&ldquo;回家就充、满电出发&rdquo;</span></span><span class="s5"><span class="bumpedFont15">。</span></span></p><p class="empty_paragraph">&nbsp;</p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.ytbbs.com/low542/front1_0_1362158_FiGIHuxfjQJA-ftIIiFdEcVQQrvs.1639357088_08_58_09.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" alt="" width="864" height="230" data-qf-origin="low542/front1_0_1362158_FiGIHuxfjQJA-ftIIiFdEcVQQrvs.1639357088_08_58_09.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" /></p><p>特斯拉讲师还带来了很多冬季用车窍门，比如检查胎压、更换冬季玻璃水、使用&ldquo;路线规划&rdquo;功能提前预热电池提升充电速度、选择舒适加速模式防止提速过快等等，帮助车主更好加安全、舒适地&ldquo;过冬&rdquo;。</p><p class="empty_paragraph">&nbsp;</p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.ytbbs.com/low542/front1_0_1362158_FnxH3X0An_TJG7orapQaqXHBXgwI.1639357104_08_58_24.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" alt="" width="1269" height="894" data-qf-origin="low542/front1_0_1362158_FnxH3X0An_TJG7orapQaqXHBXgwI.1639357104_08_58_24.jpg?watermark/3/text/QOmZjOmZjOaXoOiogA==/fontsize/400/dissolve/100/gravity/Center/fill/IzM2MzYzYQ==/font/5b6u6L2v6ZuF6buR/dx/69/dy/10/image/aHR0cDovL3BpYy5hcHAueXRiYnMuY29tL3dhdGVyX2ltZ18yMDE4MTEyNl80NTEuanBn/dissolve/100/gravity/Center/dx/-34/dy/10" /></p><p class="s14"><span class="s5"><span class="bumpedFont15">目前，特斯拉已在山东入驻济南、青岛、临沂、潍坊、烟台</span></span><span class="s5"><span class="bumpedFont15">5</span></span><span class="s5"><span class="bumpedFont15">个城市，布局</span></span><span class="s5"><span class="bumpedFont15">8</span></span><span class="s5"><span class="bumpedFont15">家门店，</span></span><span class="s5"><span class="bumpedFont15">6</span></span><span class="s5"><span class="bumpedFont15">个服务中心，为用户带来体验、购车、交付、售后等全生命周期的服务，在将颠覆性的电动汽车体验带给每一位山东用户的同时，与用户共同探讨未来出行方式的无限可能。</span></span></p><p class="s4"><span class="s5"><span class="bumpedFont15">同时，特斯拉也在不断完善山东的充电网络建设，自</span></span><span class="s5"><span class="bumpedFont15">2014</span></span><span class="s5"><span class="bumpedFont15">年特斯拉山东省首座超级充电站在青岛落成后，特斯拉在山东已建成</span></span><span class="s5"><span class="bumpedFont15">39</span></span><span class="s5"><span class="bumpedFont15">个超级充电站、</span></span><span class="s5"><span class="bumpedFont15">27</span></span><span class="s5"><span class="bumpedFont15">8</span></span><span class="s5"><span class="bumpedFont15">个超级充电桩，全面覆盖山东省</span></span><span class="s5"><span class="bumpedFont15">16</span></span><span class="s5"><span class="bumpedFont15">个地级市，并于</span></span><span class="s5"><span class="bumpedFont15">2021</span></span><span class="s5"><span class="bumpedFont15">年</span></span><span class="s5"><span class="bumpedFont15">9</span></span><span class="s5"><span class="bumpedFont15">月正式完成超级充电站在山东省的全覆盖。</span></span><span class="s5"><span class="bumpedFont15">7</span></span><span class="s5"><span class="bumpedFont15">年多来，特斯拉在山东的充电网络已为车主提供了超过</span></span><span class="s5"><span class="bumpedFont15">5</span></span><span class="s5"><span class="bumpedFont15">万次充电服务，充电里程接近</span></span><span class="s5"><span class="bumpedFont15">1000</span></span><span class="s5"><span class="bumpedFont15">万公里。</span></span></p><p class="s4"><span class="s5"><span class="bumpedFont15">一直以来，特斯拉以颠覆传统汽</span></span><span class="s5"><span class="bumpedFont15">车行业的创新服务，赢得了众多消费者的青睐。在济南、潍坊、临沂、烟台等四家特斯拉中心迎来一周年庆典之际，特斯拉举办服务及冬季用车</span></span><span class="s5"><span class="bumpedFont15">T</span></span><span class="s5"><span class="bumpedFont15">-talk</span></span><span class="s5"><span class="bumpedFont15">主题活动，展现出对用户出行体验的高度重视。相信在特斯拉的支持下，特斯拉车主将一如既往地享受高效、贴心的服务，更将在寒冷的冬日收获更多温暖。</span></span></p>    <!----></div>

年年有小于 发表于 2022-1-30 15:11

页: [1]
查看完整版本: 烟台特斯拉中心举办周年庆答谢车主 “T-talk”讲解冬季用车窍门